Frequently Asked Questions

Our design studio and flagship showroom are located at 569 King’s Road, Chelsea, London, SW6 2EB, where each collection is crafted to embody refined British outdoor living with contemporary, sculptural elegance.

Our Chelsea showroom is open Monday–Saturday, 10am–5.30pm. Private appointments are also available upon request should you wish for a dedicated design consultation or a more personalised viewing experience..

Absolutely. We welcome walk-ins and private appointments at our London showroom, where you can explore the full Denbigh Rowe collection. Our team will guide you through configurations, materials, and styling options.

Our customer care team is available via our contact page or email. We aim to respond within one business day.

Yes. We ship worldwide through trusted logistics partners experienced in handling premium furniture. Shipping costs, lead times, and white-glove delivery options vary by location, and our team will provide a tailored quote upon request.

Yes. We provide white-glove delivery and professional installation nationwide.

Eligible items may be returned within 14 days of delivery with proof of purchase. Custom orders are non-returnable. If you’re unsure, our team is happy to advise before you place an order.

We use only premium, responsibly sourced materials, including Grade-A Indonesian teak, weather-resistant metals, and high-performance outdoor fabrics. Every component is selected to endure seasonal changes while maintaining elegance and structural integrity.

Indonesian Grade-A teak is prized for its density, tight grain, and natural oils, making it inherently resistant to moisture, cracking, and seasonal movement. Indonesia’s rigorous forestry standards ensure responsible harvesting and consistently superior timber quality.

We use Quick-Dry Foam (QDF) cores paired with premium outdoor fabrics. Water drains freely and air circulates efficiently, ensuring rapid drying and long-lasting comfort.

Yes. While engineered for outdoor performance, our pieces feature architectural lines and refined finishes suited for interior environments such as garden rooms and open-plan living spaces.

Teak naturally weathers to a silver-grey patina. To maintain its warm honey-brown tone, we recommend occasional cleaning and applying a teak protector. Care guidance is included with every purchase.

Yes. Many of our modular collections provide flexible configurations and a curated selection of performance fabrics. Our design specialists can assist with custom requests or complete outdoor layout planning.

Yes. We collaborate with interior designers, architects, and hospitality partners. Trade clients gain access to exclusive pricing, sampling, and project support through our trade program.